Privacy statement and cookie policy

Successfully, (part of the Hallo, group) located at Victor Hugostraat 8, Oranjestad Aruba, is responsible for the processing of personal data as shown in this privacy statement. Successfully, is an ICT provider that focuses on the business market. Solutions we offer are internet, (mobile) telephone and cloud services. In this privacy statement we explain how we handle the processing of personal data. This privacy statement also applies to affiliates that are part of the hallo group of which Successfully is a part.

Contact details:

Successfully,
Victor Hugostraat 8
Postbus 48 Oranjestad , Aruba
E: info@successfully.aw
T: +297 588 71 71

Personal data that we process

Successfully, verwerkt uw persoonsgegevens doordat u gebruik maakt van onze diensten en/of omdat u deze zelf aan ons verstrekt. Below you will find an overview of the personal data that we process:

Customer data: first and last name, gender, date of birth, address details, telephone number, e-mail address, bank account number, Chamber of Commerce and other personal data that you provide, for example by creating a profile on this website, in correspondence and by telephone.
Customer data: type and of device/equipment, IP address/MAC address, SIM card number, IMEI number, (device/device) settings, username and password, device ID, Line ID, service ID, browser type, services purchased and other usage data necessary for the services ofSuccessfully,
Consumption data: location data, traffic data (dates and times of logging in, logging out, calling with your landline or mobile phone and internet use) data about your activities on our website, data about your surfing behavior across different websites (for example because this company is part of an advertising network), sound recordings (call recording), e-mail, chat traffic, apps used, programs viewed, communication content and other consumption data that arise during the services of Successfully,

For what purpose and on what basis we process personal data

Successfully, processes your personal data for the following purposes and based on the following principles:

Implementation of the agreement:

being able to provide services such as telephone netwerk, internet, (online) workplaces, hosting, etc.;
being able to conclude an agreement, being able to send an invoice and the administration thereof;
being able to perform a creditworthiness test;
to be able to call or e-mail you when it’s necessary to be able to carry out our services or to handle questions and/or complaints;
to offer you the opportunity to create an (online) account/self-service environment;
inform you about changes to the products and services of Successfully;

Legitimate interest:

to ensure that you have a safe and good network;
combat fraud or abuse of our services;
educate and train the staff of the Successfully and the hello, group;
analyze the behavior of Successfully’s customers so that the Successfully’s services can be improved and an appropriate offer can be made;
conducting customer satisfaction surveys so that the Successfully’s services can be improved;
inform you about new or additional Successfully products and services that you may be interested in, as well as sending you advertising via email, SMS, post and telemarketing, unless you have opted out;

Consent:

to send our newsletter and/or advertising brochure;
analyzing your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences;
analyzing your surfing behavior on various websites with which we tailor our products and services to your needs;
to cooperate with the inclusion of your data in public directories and subscriber information services at your request;

Legal requirement:

In addition, Successfully may, on the basis of a legal obligation, be obliged to process or store personal data, such as being able to comply with information requests from investigative authorities or the 112 emergency service.

How long do we keep personal data

Successfully, does not store your personal data longer than is necessary to achieve the purposes for which your data is collected or to comply with legal obligations.

Sharing personal data with third parties

Successfully, shares your personal data with various third parties (such as suppliers or subcontractors) if this is necessary for the execution of the agreement or proper business operations and to comply with legal obligations. This also includes sharing or transferring information in the event of a merger or acquisition or sharing personal data within Successfully. With companies that process your data on our behalf, we conclude a processing agreement to ensure a comparable level of security and confidentiality of your data. Successfully, remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Successfully, uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Successfully uses cookies with technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.

The first time you visit our website, we inform you about these cookies and asked for permission to place them.

You can adjust the cookie preferences on our website or by setting your internet browser so that it does not store or stores limited cookies. For further explanation, we refer to the “cookies” section on our website or to: Safe Internet use.

Automated decision making

Successfully can do different ways of profiling.

This way, Successfully can check your payment behavior based on external sources, so that you cannot purchase a service from us.

In addition, Successfully can approach you for an (renewal) offer based on (among other things) the term of your agreement. Successfully can also approach you based on the usage of our services with an offer that matches your usage of our services. Furthermore, Successfully can create a profile based on your interest (for example: based on the use of the website or actions in which you have participated) and formulate an offer based on that.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Successfully, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@successfully.aw

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible.

How we protect personal data

Successfully, takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@successfully.aw

This privacy statement and display of the cookie policy was last updated on October 21, 2021. Successfully reserves the right to make changes to this statement.